Yongkang Ta Hang Industrial & Trading Co., Ltd. has issued a recall for its Kid Hoverboards after discovering a potential safety hazard. The company, which was established in 2013 and is a leading supplier of balance cars, drift cars, and scooters, has a daily shipment of more than 3,000 units and a spot inventory of more than 100,000 units. The recall affects all models of Kid Hoverboards sold by the company.
The decision to recall the Kid Hoverboards comes after reports of the hoverboards catching fire during use. While there have been no reports of injuries related to the safety issue, the company is taking proactive measures to ensure the safety of its customers.
"We take the safety of our products very seriously, and we are committed to addressing any potential issues that may arise," said a spokesperson for Yongkang Ta Hang Industrial & Trading Co., Ltd. "After conducting internal testing and investigation, we have determined that there is a potential safety hazard with the Kid Hoverboards, and as a result, we are issuing a voluntary recall."
Customers who have purchased a Kid Hoverboard are advised to stop using the product immediately and to contact the company for a full refund or a replacement unit. The company has set up a dedicated hotline for customers to call and has also provided instructions on its website for returning the product.
"We apologize for any inconvenience this may cause to our customers, but the safety of our customers is our top priority," the spokesperson added. "We are working diligently to make the recall process as smooth and efficient as possible, and we appreciate the understanding and cooperation of our customers during this time."
In addition to issuing the recall, Yongkang Ta Hang Industrial & Trading Co., Ltd. has also stopped production of the Kid Hoverboards while it investigates the root cause of the safety issue. The company is working with regulatory authorities to ensure that all necessary steps are taken to address the problem and prevent it from happening again in the future.
"We are fully cooperating with the relevant authorities to investigate the issue and to implement any necessary changes to our production process to prevent this from happening again," said the spokesperson. "We are committed to providing safe and reliable products to our customers, and we will not resume production of the Kid Hoverboards until we are confident that the safety issue has been fully resolved."
The company has urged customers to reach out with any questions or concerns they may have about the recall, and it has assured customers that it will provide updates on the situation as new information becomes available.
Yongkang Ta Hang Industrial & Trading Co., Ltd. has also emphasized its commitment to quality and safety moving forward.
"We want our customers to have full confidence in the safety and quality of our products," the spokesperson stated. "As a company, we are dedicated to upholding the highest standards in product safety and will continue to prioritize the well-being of our customers."
The company is working to ensure that the recall process is carried out swiftly and efficiently, and it is urging all customers who have purchased a Kid Hoverboard to take the necessary steps to return the product and receive a refund or replacement unit.
As the company continues to investigate the safety issue, it remains focused on maintaining open communication with its customers and providing the necessary support throughout the recall process. Customers can find more information about the recall and how to return their Kid Hoverboards on the company's website or by calling the dedicated hotline.
Yongkang Ta Hang Industrial & Trading Co., Ltd. is committed to addressing the safety concerns surrounding the Kid Hoverboards and is dedicated to ensuring the satisfaction and safety of its customers.